Refund Policy
Effective Date: December 2, 2024
1. Overview
At Cleaning Companion, we strive to provide high-quality services for cleaning companies. This Refund Policy explains the conditions under which refunds may be granted and the process for requesting a refund. By using our services, you agree to the terms outlined in this policy.
2. Refund Eligibility
Refunds are issued only in cases where users are charged incorrectly, such as being charged twice for the same subscription during checkout. If you believe you have been charged in error, you must notify us promptly.
3. Requesting a Refund
To request a refund:
- Email us at support@cleaningcompcompanion.com with the subject line: "Refund Request".
- Include the following details in your email:
- Your full name
- Email address associated with your account
- Date of the transaction
- A brief explanation of the issue
We will review your request and verify the transaction against our payment records (managed by Paddle, our payment processor).
4. Refund Process
If your refund request is approved, we will process the refund to the original payment method used for the transaction. Refunds may take up to 5-10 business days to reflect in your account, depending on your bank or payment provider.
5. Non-Refundable Situations
We do not issue refunds in the following cases:
- Change of mind or dissatisfaction after subscription has been used.
- Failure to cancel a subscription before the next billing cycle.
- Services that have been delivered as promised without error.
6. Payment Processor Policy
All payments and refunds are managed through Paddle. By using our service, you agree to Paddle's payment and refund policies, which can be reviewed on their website.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us: